FREE SHIPPING WORLDWIDE FOR ALL ORDERS OVER $100. 1ABOVE EVERYDAY RECOVERY ONLY SHIPS WITHIN NEW ZEALAND.

✈Frequently Asked Questions

Technical Issues

I can't log into my account.

How do I change password?

1Above® Products

What are the different types of 1Above® products?

What are 1Above® ingredients?

Are 1Above® products gluten free?

What is the sugar content of 1Above® products?

When and how should I take 1Above®?

Is it safe to drink 1Above® if I'm pregnant or breastfeeding?

I am currently on medication for hypertension. Is it still okay to take 1Above®?

Are 1Above® products safe for children?

Online Orders

How much of 1Above® should I purchase for my flight?

What is the best way to get the best prices?

Shipping Questions

Do you do FREE SHIPPING?

What if my order gets stuck at customs?

How long does it take before I receive my 1Above® online order?

I am flying in a week's time. Is there a way to get my order much sooner?

Will there be any import duty or tax when I order your products online?

I haven't got my order yet.

Can I pickup my orders?

My package has been damaged. what should I do?

My order has been returned to you. Shall I get a refund?

Payments

What kind of payments do you accept?

Is it secure when I shop online on your website?

Return Policy

I would like to return my order.