✈Frequently Asked Questions

Technical Issues

I can't log into my account.

How do I change password?

1Above® Products

What are the different types of 1Above® products?

What are 1Above® ingredients?

Are 1Above® products gluten free?

What is the sugar content of 1Above® products?

When and how should I take 1Above®?

Is it safe to drink 1Above® if I'm pregnant or breastfeeding?

I am currently on medication for hypertension. Is it still okay to take 1Above®?

Are 1Above® products safe for children?

Online Orders

How much of 1Above® should I purchase for my flight?

What is the best way to get the best prices?

Shipping Questions


What if my order gets stuck at customs?

How long does it take before I receive my 1Above® online order?

I am flying in a week's time. Is there a way to get my order much sooner?

Will there be any import duty or tax when I order your products online?

I haven't got my order yet.

Can I pickup my orders?

My package has been damaged. what should I do?

My order has been returned to you. Shall I get a refund?


What kind of payments do you accept?

Is it secure when I shop online on your website?

Return Policy

I would like to return my order.